Hubungan Antara Role Stressor Dan Komitmen Organisasional Dengan Turnover Intention

  • ivan Setiawan sekolah tinggi ilmu ekonomi stan im
Keywords: turnover, turnover intention, role stressors, role conflict, role ambiguity, komitmen organisasional, analisis jalur


Penelitian ini bertujuan untuk mengkaji hubungan antara role stressor yang terdiri atas role ambiguity dan role conflict, serta komitmen organisasional dengan turnover, mengingat keterkaitan antara vaiabel-variabel tersebut masih menunjukkan inkonsistensi hasil-hasil penelitian. Beberapa penelitian menunjukkan bahwa kedua jenis role stressor tersebut merupakan prediktor yang signifikan bagi turnover, namun berbagai penelitian lainnya menunjukkan bahwa role stressor dan komitmen organisasional bukan merupakan prediktor yang signifikan. Penelitian ini menggunakan 61 responden dari satu perusahaan yang berlokasi di dua kota. Mengingat penelitian ini bersifat cross-section, maka turnover intention digunakan sebagai proksi dari turnover. Teknik analisis yang digunakan adalah analisis jalur. Hasil penelitian menunjukkan role ambiguity dan role conflict merupakan prediktor yang signifikan bagi komitmen organisasional. Namun dari kedua jenis role stressor tersebut, hanya role conflict yang memiliki hubungan negatif dengan turnover intention. Terakhir, temuan menunjukkan bahwa komitmen organisasional merupakan prediktor penting bagi turnover intention. Bagian akhir paper ini menyajikan beberapa keterbatasan.


Ali, Nazim., and Qadar Bakhsh Baloch. “Predictors of Organizational Commitment and Turnover Intention of Medical Representatives (An Empirical Evidence of Pakistani Companies).” Journal of Managerial Sciences Vol. III No. 2 (2009): 263-273.
Ameen, Elsie C., Cynthia Jackson., William R. Pasewark., and Jerry R. Strawser. “An Empirical Investigation of the Antecedents and Consequences of Job Insecurity on the Turnover intentions of Academic Accountants.” Issues in Accounting Education Vol. 10 No. 1 (Spring 1996): 65-82.
Brown, Stephen P., and Robert A. Peterson. “Antecedents and Consequences of Salesperson Job Satisfaction: Meta-Analysis and Assessment of Causal Effects.” Journal of Marketing Research Vol. XXX (February 1993): 63-77.
Cahyono, Dwi., dan Imam Ghozali. “Pengaruh Jabatan, Budaya Organisasional dan Konflik Peran terhadap Hubungan Kepuasan Kerja dengan Komitmen Organisasi: Studi Empiris di Kantor Akuntan Publik.” Jurnal Riset Akuntansi Indonesia (2002): 341-354.
Campion, A. Michael. ”Meaning and Measurement of Turnover: Comparison of Alternative Measures and Recommendations for Research.” Journal of Applied Psychology Vol. 76 No. 2 (1991): 199-212.
Cascio, Wayne F. Costing Human Resources. Boston: PWS-Kent Publishing Company, 3rd ed., 1991.
Cattani, Gino., and Johannes M. Pennings. “Organizational Turnover and the Evolution of Localized Populations.” Administrative Science Quarterly (August 2002): 1-45.Cohen (1993).
Chalim, Asep Saifuddin. “Effect of Job Insecurity, Organizational Commitment, Job Satisfaction on Turnover Intention: A Case Study of New Comer Lecturers at Private Islamic Universities in East Java Province, Indonesia.” Jurnal Ilmiah Peuradeun: The International Journal of Social Sciences Vol. 6 No. 2 (2018): 99-214.
Cohen, A. “Organizational Commitment and Turnover: A Meta-Analysis.” Academy of Management Journal Vol. 36 No. 5 (1993): 1140-1157.
Dalton, R. Dan., Jonathan L. Johnson., and Catherine M. Daily. "On the use of "Intent to..." Variables in Organizational Research: An Empirical and Cautionary Assessment."
Human Relations Vol. 52 No. 10 (1999): 1337-1350.
Fogarty, Timothy J. “Gender Differences in the Perception of the Work Environment within Large International Accounting Firms.” Managerial Auditing Journal, Vol. 11 No. 2 (1996): 10-19.
Good, Linda K., Thomas J. Page., and Clifford E. Young. “Assessing Hierarchical Differences in Job Related Attitude and Turnover Among Retail Managers.” Journal of Academy Marketing Research Vol. 24 No. 2 (1996): 148-156.
Gregersen, Hal B., and J. Stewart Black. “Antecedents to Commitment to a Parent Company and a Foreign Operation.” Academy of Management Journal Vol. 35 No. 1 (1992): 65-90.
Han, Sang-Sook., Jeong-Won Han., Young-Suk An., and So-Hee Lim. “Effects of Role Stress on Nurses’ Turnover Intentions: The Mediating Effects of Organizational Commitment and Burnout.” Japan Journal of Nursing Science Vol. 12 (2015): 287-296.
Kirschenbaum, Alan., and Rita Mano-Negrin. "Underlying Labor Market Dimensions of "Opportunities": The Case of Employee Turnover." Human Relations, Vol. 52 No. 10 (1999): 1233-1255.
Kline, Cathy J., and Lawrence H. Peters. “Behavioral Commitment and Tenure of New Employees: A Replication and Extension.” Academy of Management Journal Vol. 34 No. 1 (1991): 194-204.
Lee, Thomas W., and Terence R. Mitchell. 1994. “An Alternative Approach: The Unfolding Model of Voluntary Employee Turnover.” Academy of Management Review Vol. 19 (1): 51-89.
Mathieu, John E., and Dennis M. Zajac. “A Review and Meta-Analysis of the Antecedents, Correlates, and Consequences of Organizational Commitment.” Psychological Bulletin Vol. 108 No. 2 (1990): 171-194.
Meyer, John. P., D. Ramona Bobocel., and Natalie J. Allen. “Development of Organizational Commitment During the First Year of Employment: A Longitudinal Study of Pre- and Post-entry Influences.” Journal of Management Vol. 17 No. 4 (1991): 717-733.
Netemeyer, G. Richard., Mark W. Johnston., and Scot Burton. 1990. “Analysis of Role Conflict and Role Ambiguity in a Structural Equation Framework.” Journal of Applied Psychology, Vol. 75 (2): 148-157.
Nunnally. Psychometric Theory. India: McGraw-Hill 2nd ed., 1978.
Pasewark, William R., and Jerry R. Strawser. “The Determinants and Outcomes Associated with Job Insecurity in a Professional Accounting Environment.” Behavioral Research In Accounting Vol. 8 (1996): 91-113.
Priya, K. Hari., K.Kumudha Devi., and S. Hari Hara Sudhan. “Examining the Effect of Role Conflict and Job Stress on Turnover Intention among the Private School Teachers in Vellore District.” International Journal of Business and Management Invention Vol. 6 Iss. 1 (2017): 58-63.
Rahayu, Dyah Sih. “Anteseden dan Konsekuensi Tekanan Peran (Role Stress) pada Auditor Independen.” Simposium Nasional Akuntansi IV (2001): 504-522.
Ratnawati, Vince. “Pengaruh Faktor Anteseden, Job Insecurity, dan Konsekuensinya terhadap Keinginan Berpindah Karyawan.” Simposium Nasional Akuntansi IV (2001): 411-431.
Setiawan, Ivan Aries., dan Imam Ghozali. 2006. Akuntansi Keperilakuan: Konsep dan Kajian Empiris Perilaku Akuntan. BPFE Univ. Diponegoro. Semarang.
Tang, Thomas Li-Ping., Jwa K. Kim., and David Shin-Hsiung Tang. "Does Attitude toward Money Moderate the Relationship between Intrinsic Job Satisfaction and Voluntary Turnover?" Human Relations Vol. 53 No. 2 (February 2000): 213-245.
Tett, Robert P., and John P. Meyer. “Job Satisfaction, Organizational Commitment, Turnover intention, and Turnover: Path Analyses Based on Meta-Analytic Findings.” Personnel Psychology Vol. 46 (1993): 259-293.
MacKenzie, Scott B., Philip M. Podsakoff., and Michael Ahearne. “Some Possible Antecedents and Consequences of In-Role and Extra-Role Salesperson Performance.” Journal of Marketing. 1998, Vol. 62 (July), 87-98.
Wong, Chi-Sum., Chun Hui., and Kenneth S. Law. “Causal Relationship between Attitudinal Antecedent to Turnover.” Journal of Applied Psychology Vol. 89 No. 2 (1994): 342-346.